01
Check Symptoms
We start by asking what you have noticed: which fixtures back up, when odors began, and whether the problem returns after clearing a drain. Our technician checks accessible cleanouts and fixtures, then identifies signs that point to a main sewer issue. This first assessment usually takes 15 to 30 minutes and helps avoid treating a household drain clog as a buried-pipe failure.
02
Inspect the Pipe
We feed a video camera inspection system through an accessible cleanout to view the pipe interior and mark the defect's location. The inspection can reveal roots, standing water, cracks, displaced joints, or a collapsed section. You can review the findings with us, and we use the footage to determine whether cleaning, a localized repair, or replacement is appropriate.
03
Plan Access and Repair
Before opening the line, we explain where the work will happen, what pipe section needs attention, and how access affects the job. A pipe beneath a paved drive requires a different plan from one beneath exposed soil. We identify the repair method and the expected sequence so you know where equipment will be placed and how household water use may be affected.
04
Repair or Replace
Our crew exposes the failed section when excavation is required, removes damaged material, and installs compatible pipe and fittings. If the defect is limited, we keep the repair focused; if the line has multiple failures, we discuss replacement instead. A simple spot repair often takes 4 to 8 hours, while extensive replacement can take 1 to 3 days.
05
Test and Restore
After the repair, we run water through the system and reinspect the pipe to confirm flow and check the repaired area. We remove job debris, backfill an excavation, and review any remaining surface restoration needs with you. You leave with a clear account of what was corrected and practical guidance for avoiding another preventable blockage.